Customer Feedback Survey Splash Kingdom Windsor Feedback Thank you for visiting Splash Kingdom Windsor. We would appreciate your feedback about your booking and Aqua Park experience.
This form is for general feedback. If you would like a specific incident investigated or require a formal response, please use our separate Splash Kingdom Windsor Complaints Form .
For feedback about parking, food and drink, toilets, changing facilities or other shared areas, please use the Windsor Lakes General Feedback Form
Did you personally take part in the Aqua Park session?
Whose Aqua Park experience are your answers mainly about?
Was this your first visit to Splash Kingdom Windsor?
What best describes your visit?
Which age groups took part within your booking? (Select all that apply.)
Did you personally make or manage the booking?
General Experience For the following questions, please rate your experience from 1 to 5, where:
1 - Very poor 2 - Poor 3 - Satisfactory 4 - Good 5 - Excellent Not applicable If you made the booking or participated please rate the experience:
Ease of finding the correct Aqua Park session or ticket:
Ease of completing the booking:
Clarity of the prices and optional extras:
Clarity of the participation and safety requirements:
Clarity of the information about waivers:
Clarity of the arrival time and what to bring:
Usefulness of the booking confirmation and pre-visit information:
Did you experience any difficulty when making or managing the booking?
Please tell us about the difficulty you experienced:
Preparing for the Aqua Park This section relates to the Aqua Park preparation process after completing the Windsor Lakes entrance and check-in process.
Clarity of where to go after checking in:
Organisation of the Aqua Park preparation area:
Clarity of the instructions about getting changed and ready:
Time available to get changed and collect equipment:
Organisation of participants before the safety briefing:
Helpfulness and friendliness of the Splash Kingdom Windsor team:
Did anything make getting ready for the activity unnecessarily difficult, confusing or delayed?
Please tell us what happened:
Aqua Park Equipment Please let us know about your arrival and check-in experience.
Which equipment did you or the participants within your booking use?
Availability of equipment in a suitable size:
Fit and comfort of the equipment:
Cleanliness of the equipment:
Condition of the equipment:
Help provided by the team when selecting or fitting equipment:
Could anything be improved in this area except Wetsuit Hire, as that will be covered in the next section if you selected that above.
Please tell us about your experience:
Wetsuit Hire Please tell us about your wetsuit hire experience.
Ease of collecting the hired wetsuit:
Ease of returning the hired wetsuit:
Value for money of the wetsuit hire:
Did an equipment problem affect anyone’s experience?
Please tell us about the equipment problem and how it affected the experience:
Safety Briefing How was your experience of the Safety Briefing?
Organisation of the safety briefing:
Ability to see signs and hear the briefing clearly:
Clarity of the safety rules and instructions:
Explanation of how to use the Aqua Park safely:
Explanation of what to do if help was needed:
Opportunity to ask questions before entering the water:
Professionalism of the team delivering the briefing:
After the briefing, how confident were you or the participants about what to do?
What could we have explained more clearly?
Aqua Park Experience Please provide feedback regarding your Aqua Park Experience.
Overall enjoyment of the Aqua Park:
Condition and presentation of the Aqua Park:
Range and variety of the Aqua Park modules:
Suitability of the level of challenge:
Amount of space available during the session:
Organisation of the Aqua Park session:
Ease of entering and leaving the Aqua Park:
Length of the Aqua Park session:
Value for money of the Aqua Park experience:
How busy did the Aqua Park feel?
How much of the available Aqua Park session did the participant or participants use?
What was the main reason they did not use the full session?
Please provide any additional details that would help us understand what happened:
Safety and Supervision Using the same rating scaleÂ
Visibility of the lifeguards and activity team:
Attentiveness of the Water Rescue Team:
Clarity of instructions given during the session:
Availability of help when it was needed:
Response of the team when someone required assistance:
Overall experience of the changing facilities:
Professionalism of the lifeguards and activity team:
Friendliness and approachability of the team:
How safe did you or the participants feel during the Aqua Park session?
Please tell us what made you or the participants feel less than completely safe:
Did anyone within your group require assistance from a lifeguard or team member?
Please tell us what assistance was required and how well the team responded:
Did you observe anything else that caused you concern about safety?
Please tell us what you observed:
Experience for Parents, Guardians and Spectators Using the same rating scale:
Clarity of where parents, guardians and spectators could wait:
Ability to see or follow the participants’ Aqua Park experience:
Information available while the session was taking place:
Availability of the team if you had a question or concern:
Overall experience of accompanying or watching the participants:
What could we do to improve the experience for parents, guardians or spectators?
Overall Experience Please base these answers on Splash Kingdom Windsor and the Aqua Park rather than the wider shared facilities.
Overall, how would you rate your Splash Kingdom Windsor Aqua Park experience?
How likely are you to recommend the Splash Kingdom Windsor Aqua Park?
How likely are you to visit the Splash Kingdom Windsor Aqua Park again?
What did we do particularly well?
What is the one thing we could do to improve the Aqua Park experience?
Is there anything else you would like us to know about your visit?
Did a particular team member make your experience especially positive?
Please tell us their name, or describe where and when they assisted you:
A Little More About Your Visit The following optional questions help us understand who visits Splash Kingdom Windsor and how people discover us.
How did you hear about Splash Kingdom Windsor?
What most influenced your decision to book the Aqua Park?
Approximately how far did you travel to Windsor Lakes?
Receive Discounts & Giveaways Please provide your contact details if you would like to be included in Special Offers and Giveaway Promotions.
May we contact you about your feedback?
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